HyperFocused Terms of Service

These Terms of Service govern your access to and use of the HyperFocused platform, operated by Cyloxa, including our web application, mobile apps, APIs, booking pages, report links, agreement links, and related services.

By checking the acceptance box, creating an account, or using the service, you agree to these Terms. If you do not agree, you may not use the service. If you are accepting on behalf of a company, you confirm you have authority to bind that company.

The service is intended for professional home and property inspectors and their businesses. You must be at least 18 years old and able to form a binding contract.

You are responsible for the accuracy of the account information you provide and for keeping your credentials secure. You are responsible for all activity that occurs under your account.

You retain ownership of the content you create using the service, including inspection reports, templates, agreements, service definitions, photos, and client records. You grant us the limited licence needed to host, process, transmit, and display that content in order to operate the service on your behalf.

You are solely responsible for the content of the inspection agreements you present to your clients, for the findings recorded in your reports, and for compliance with the licensing, disclosure, and record-keeping rules that apply to inspections in your jurisdiction.

You confirm you have the right to upload any client information you enter, and that you will handle it in line with applicable privacy law.

The service provides tools to calculate inspection pricing, including base costs, add-ons, and conditional modifiers. These are calculation aids. You remain responsible for the prices you quote to and collect from your clients.

Where you configure a service so that modifiers are final, calculated prices are applied automatically. Where you configure it for manual confirmation, bookings are flagged for your review and payment collection is blocked until you confirm the price.

Payments from your clients are processed through the payment provider you connect. We are not a party to the contract between you and your client, and we do not collect, hold, or disburse your clients' funds.

Access to the service requires an active subscription or trial. Subscription fees, billing periods, and plan limits are shown at the point of purchase and in your subscription settings.

Subscriptions renew automatically for the selected billing period until cancelled. You may cancel at any time; cancellation takes effect at the end of the current period. Except where required by law, fees already paid are non-refundable.

We may change subscription pricing on reasonable notice. Continued use after a price change takes effect constitutes acceptance of the new price.

You agree not to misuse the service. In particular, you will not attempt to gain unauthorised access to any account, system, or data; interfere with or disrupt the service; reverse engineer or resell the platform; upload malware or unlawful content; or use the service to harass, defraud, or impersonate anyone.

We may suspend or terminate accounts that violate these Terms, that create risk or legal exposure, or that remain unpaid.

We work to keep the service available and reliable, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates, and outages may occur.

We may add, modify, or discontinue features over time. Where a change materially reduces core functionality you rely on, we will make reasonable efforts to give advance notice.

The service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

The service does not provide legal, financial, or professional inspection advice. Templates, agreement presets, and calculated prices are starting points that you must review and adapt to your own practice and jurisdiction.

To the fullest extent permitted by law, Cyloxa will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, or lost or corrupted data.

Our total aggregate liability arising out of or relating to the service will not exceed the amount you paid us for the service in the twelve months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless Cyloxa and its officers, employees, and agents from claims, damages, liabilities, and reasonable legal costs arising out of your use of the service, your content, your inspections and reports, or your breach of these Terms.

You may stop using the service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if continued provision creates unacceptable risk.

On termination, your right to use the service ends. We will retain and delete data in accordance with our Privacy Policy and our legal obligations.

We may revise these Terms from time to time. When we make material changes, we will update the version recorded here and ask you to accept the revised Terms before you continue using the service.

The version currently in force is shown at the top of this page.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The courts located in Delaware will have exclusive jurisdiction over disputes arising from these Terms, except that either party may seek injunctive relief in any competent court.

If you have questions about these Terms, contact us at support@hyperfocused.cyloxa.com.

HyperFocused, operated by Cyloxa.